Returns and Exchanges


Our Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a certain number of days.


If you need to exchange an item, send us an email at


To Return or Exchange your product, you should mail the product to Pets with Panache, PO Box 105, Mount Sinai NY 11766. 

You will be responsible for your own shipping costs for returning your item. If your item is worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.